Weekend Getaway — Cancellation & Refund Policy

At Ira Holidays, we value our customers and aim to provide a smooth and transparent booking experience. We understand that travel plans may change, and our policy is outlined below.

1. Cancellation by Customer

Cancellation requests must be made at least 7 days before the trip start date to be eligible for consideration.

Cancellations requested less than 7 days before departure are generally non-refundable, subject to applicable law and the specific booking terms.

Customers must contact our team by email or phone and provide their booking details to request cancellation.

2. Non-Refundable Bookings

Certain promotional offers, discounted packages, special deals or last-minute bookings may be non-refundable. Any such conditions will be communicated at the time of booking.

3. Refund Processing

Approved refunds will be processed within 7 working days to the original payment method, subject to bank processing times.

Applicable transaction fees, service charges and non-refundable supplier costs may be deducted where permitted by law and disclosed in the booking terms.

4. Force Majeure

Ira Holidays shall not be held responsible for disruptions, delays, itinerary changes or cancellations caused by circumstances beyond its reasonable control, including adverse weather, natural calamities, government restrictions or other unforeseen events.

Available alternatives, rescheduling options or refunds will be handled according to the circumstances, supplier terms and applicable law.

5. Cancellation by Ira Holidays

If Ira Holidays cancels a trip due to unforeseen circumstances, safety concerns, operational issues or insufficient bookings, customers will be offered:

A full refund of the amount paid for the cancelled trip; or

The option to reschedule to another available date, subject to availability and the customer’s consent.

6. Payment Default

Failure to pay the outstanding balance by the specified deadline may result in cancellation of the booking and release of the reserved seat, subject to the booking terms and applicable law.

7. No-Show Policy

If a customer fails to join the trip on the scheduled departure date without prior notice, the booking may be treated as a no-show and will ordinarily be non-refundable, subject to applicable law and the specific booking terms.